Welcome to Hotel Aston. These Terms & Conditions govern the use of our website, services, bookings, accommodation facilities, and all hospitality-related offerings. By accessing our website or making a reservation with us, you agree to comply with and be bound by these terms.

We encourage all guests to read these terms carefully before confirming their stay.

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1. General Booking Terms

• All reservations are subject to room availability and confirmation by Hotel Aston.

• The hotel reserves the right to accept, reject, or cancel a booking under certain circumstances.

• Guests must provide accurate and complete details while making a reservation.

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2. Check-In and Check-Out Policy

Guests are requested to adhere to the hotel’s standard check-in and check-out timings.

Important Notes

• Early check-in and late check-out are subject to availability

• Additional charges may apply

• Guests must present a valid government-issued photo ID at the time of check-in

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3. Guest Identification

As per local law and hotel policy:

• All guests are required to provide valid photo identification upon arrival

• Accepted IDs may include Aadhaar Card, Passport, Driving License, or other government-approved identity documents

• The hotel reserves the right to deny check-in in the absence of valid identification

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4. Payment Terms

• Bookings may require full or partial advance payment

• Balance payment, if any, must be settled at check-in or check-out as per hotel policy

• Accepted payment methods may include cash, UPI, bank transfer, card payments, or other approved modes

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5. Room Tariff & Taxes

• Room rates are subject to applicable government taxes and service charges

• Hotel Aston reserves the right to revise tariffs without prior notice

• Confirmed bookings will generally honor the tariff at the time of reservation unless pricing errors occur

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6. Cancellation and Refund Policy

Refunds and cancellations are governed by our official cancellation terms.

Refund Guidelines

• Eligible refunds will be processed only after cancellation is approved

• Refund timelines may vary depending on payment gateway or bank processing

• Certain promotional, discounted, package, or special offer bookings may be non-refundable

For complete details, guests are advised to also refer to the Cancellation Policy page.

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7. Guest Conduct

Guests are expected to behave responsibly and respectfully during their stay.

The following may not be permitted:

• Misconduct or disruptive behavior

• Damage to hotel property

• Illegal activities

• Disturbance to other guests or staff

• Violation of safety, hygiene, or hotel operational policies

Hotel Aston reserves the right to request a guest to vacate the premises without refund in case of serious policy violations.

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8. Damage to Property

Guests shall be held responsible for any loss, breakage, or damage caused to:

• Room furniture

• Fixtures and fittings

• Hotel equipment

• Common areas

• Decorative items or amenities

Repair or replacement charges may be applied accordingly.

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9. Hotel Liability

While Hotel Aston takes all reasonable precautions for guest safety and convenience, the hotel shall not be held liable for:

• Loss, theft, or damage of personal belongings

• Delay or interruption caused by external factors

• Technical failures beyond operational control

• Any injury, inconvenience, or loss resulting from guest negligence

Guests are advised to keep their valuables secure at all times.

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10. Website Use Terms

By using the Hotel Aston website, users agree:

• Not to misuse website content or booking systems

• Not to engage in fraudulent booking activity

• Not to attempt unauthorized access to website data or systems

All website content, including images, branding, text, and design, is the property of Hotel Aston unless otherwise stated.

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11. Promotional Offers

Any special offers, discounts, coupons, packages, or promotional deals:

• Are subject to availability

• May have separate terms and conditions

• Cannot always be combined with other offers unless specifically stated

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12. Force Majeure

Hotel Aston shall not be held responsible for failure or delay in providing services due to events beyond reasonable control, including but not limited to:

• Natural disasters

• Government restrictions

• Pandemic-related issues

• Transport disruption

• Strikes or emergencies

• Utility or technical failures

In such cases, the hotel reserves the right to modify, postpone, or cancel reservations without liability beyond applicable refund rules.

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13. Amendments to Terms

Hotel Aston reserves the right to revise, update, or modify these Terms & Conditions at any time without prior notice. Continued use of the website or services shall be deemed acceptance of the revised terms.

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14. Contact Information

For any booking support, refund-related assistance, or policy clarification, please contact us:

Hotel Aston
📍 72 WB, Scheme No 94, Vijay Nagar, Indore, Madhya Pradesh, 452016
📞 +91 9109727285 / +91 9109727259
☎️ 0731-4102050 / 51 / 55
📧 carehotelaston@gmail.com