At Hotel Aston, we strive to provide our guests with a seamless and comfortable hospitality experience. We understand that travel plans may sometimes change unexpectedly. Therefore, we have established a cancellation policy to ensure clarity, fairness, and transparency for all our guests.

By confirming a reservation with Hotel Aston, the guest agrees to the cancellation terms mentioned below.

​

1. Reservation Cancellation

Guests may cancel their reservation by contacting the hotel directly through phone or email, or through the booking platform used for the reservation.

​

Standard Cancellation Policy

• If the booking is cancelled 48 hours or more before the scheduled check-in date and time, the guest may be eligible for a full refund, subject to the terms of the booking source.

• If the booking is cancelled within 24 to 48 hours before check-in, a partial cancellation charge may apply.

• If the booking is cancelled less than 24 hours before check-in, the booking amount may be treated as non-refundable.

• In case of a no-show (guest does not arrive without prior cancellation), the reservation will be considered cancelled automatically and no refund shall be applicable.

​

2. Non-Refundable / Promotional Bookings

Certain discounted, promotional, festive, package, or advance purchase bookings may be marked as non-cancellable and non-refundable. In such cases:

• No cancellation request shall be entertained.

• No refund shall be processed.

• Date changes may or may not be permitted, depending on room availability and management approval.

​

3. Booking Modification / Rescheduling

Guests may request modifications to their reservation, such as:

• Change in check-in/check-out dates

• Change in room category

• Extension or reduction of stay

Such modifications are:

• Subject to room availability

• Subject to revised tariff / seasonal pricing

• Not guaranteed unless confirmed by the hotel

Hotel Aston reserves the right to apply additional charges where applicable.

​

4. Early Departure

If a guest checks out earlier than the originally booked departure date:

• The hotel may retain charges for the unused nights

• Refund for early departures shall be solely at the discretion of hotel management

​

5. Refund Timeline

Where refunds are applicable:

• Refunds will be processed within 5 to 7 working days

• The refund will be made through the original mode of payment

• Delays due to banks, payment gateways, or third-party booking platforms shall not be the responsibility of Hotel Aston

​

6. Third-Party Bookings

For bookings made through:

• OTAs (Online Travel Agencies)

• Travel agents

• Corporate partners

• Booking portals

The cancellation and refund policy may also be subject to the respective third party’s terms and conditions. Guests are advised to review those terms carefully before confirming their reservation.

​

7. Exceptional Circumstances

In case of unavoidable or emergency situations such as:

• Natural disasters

• Government restrictions

• Public emergencies

• Travel bans

• Force majeure events

Hotel Aston may review cancellation requests on a case-to-case basis. Any waiver or exception shall be entirely at the discretion of the management.

​

8. Contact for Cancellation & Reservation Support

For cancellation requests or booking assistance, guests may contact us at:

Hotel Aston
📞 +91 9109727285 / +91 9109727259
☎️ 0731-4102050 / 51 / 55
📧 carehotelaston@gmail.com