At Hotel Aston, we are committed to respecting and protecting the privacy of our guests, website visitors, and all individuals who interact with us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, contact us, or book a stay with us.

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By using our website or services, you agree to the terms described in this Privacy Policy.

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1. Information We Collect

We may collect the following categories of personal and non-personal information:

Personal Information

• Full Name

• Phone Number

• Email Address

• Residential / Billing Address

• Identity proof details (as required by law at check-in)

• Booking details and preferences

• Payment-related details (processed securely through authorized payment channels)

Non-Personal Information

• IP address

• Browser type and device information

• Website usage behavior

• Pages visited and browsing activity

• Cookies and session information

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2. How We Collect Information

Your information may be collected through:

• Online booking forms

• Reservation inquiries

• Phone calls and emails

• Walk-in registrations

• Contact forms on our website

• Third-party booking platforms

• Cookies and website analytics tools

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3. Purpose of Collecting Information

We collect your information for legitimate hospitality and business purposes, including but not limited to:

• Confirming and managing reservations

• Processing payments securely

• Providing guest support and assistance

• Communicating booking confirmations, reminders, and updates

• Personalizing guest experience and preferences

• Responding to inquiries or complaints

• Sending promotional offers (only where permitted)

• Improving our website and service quality

• Fulfilling legal and regulatory obligations

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4. Use of Personal Information

Hotel Aston uses your information responsibly and only to the extent necessary to provide services effectively. Your data may be used to:

• Facilitate smooth check-in and check-out

• Maintain internal guest records

• Offer customized hospitality services

• Resolve disputes and service issues

• Maintain safety and security standards

• Improve operational efficiency and customer satisfaction

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5. Data Sharing and Disclosure

Hotel Aston respects your privacy and does not sell, rent, or trade your personal information to any third party.

However, we may share information only in the following circumstances:

• With authorized payment service providers

• With government or law enforcement authorities when legally required

• With service providers who support hotel operations

• With booking channels / OTAs where necessary for reservation processing

Any such sharing shall be limited to what is necessary and lawful.

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6. Data Security

We take reasonable and appropriate security measures to protect your personal data from:

• Unauthorized access

• Misuse

• Loss or theft

• Disclosure

• Alteration or destruction

Despite our best efforts, no digital platform or internet transmission can be guaranteed as 100% secure. Therefore, guests are advised to share sensitive information only through trusted and official communication channels.

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7. Cookies Policy

Our website may use cookies and similar technologies to:

• Improve website performance

• Understand visitor behavior

• Save browsing preferences

• Enhance user experience

Guests may choose to disable cookies through browser settings, though some website functionality may be affected.

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8. Third-Party Links

Our website may contain links to third-party websites, booking engines, maps, or social media platforms. Hotel Aston is not responsible for the privacy practices or content of such external websites. Users are advised to review the privacy policies of those third-party platforms separately.

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9. Data Retention

We may retain your personal information for as long as necessary:

• To provide our services

• To fulfill legal and operational obligations

• For accounting, auditing, and record-keeping purposes

After the required retention period, the data may be securely deleted or anonymized.

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10. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate details

• Request deletion of your data where applicable

• Withdraw consent for certain communications

To make any such request, please contact us using the details provided below.

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11. Policy Updates

Hotel Aston reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be reflected on this page and will become effective immediately upon publication.

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12. Contact Us

If you have any questions, concerns, or requests related to your privacy or data usage, please contact us:

Hotel Aston
📞 +91 9109727285 / +91 9109727259
☎️ 0731-4102050 / 51 / 55
📧 carehotelaston@gmail.com
📍 72 WB, Scheme No 94, Vijay Nagar, Indore, Madhya Pradesh, 452016